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Support +39 327 937 9370
CAVEMAN Outdoor Shop is owned by:
Alma Mobile Srl
Via Linz 105
Trento (TN)
38121 Italia
Telephone: +39 327 937 9370
Email: info@caveman-shop.it
VAT number: IT02441420227
Order
In the event that orders are subject to printing errors, stock errors or errors in pricing, you will be notified by email. All prices include 22% VAT. If you have created an account, you can log in and view the contents of the order status and all your previous orders. If an account has not been created, the agreement will be available on the order confirmation that you will receive via email. Only persons of legal age may shop with CAVEMAN Outdoor Shop, unless there is consent from a parent or legal guardian. The order amount is withdrawn by credit card, Klarna, Satispay or PayPal, in case of payment by Bank Transfer the bank details are communicated by email with the purchase invoice. Orders are processed and processed exclusively on working days from Monday to Friday.
Delivery
Maximum within 2 working days in Italy and 3-5 working days for other European countries if all items are enabled for EXPRESS shipping. Maximum within 7 working days in Italy and 10 days for other European countries for all other items. Domestic shipping costs 5.90 Euro and international shipping varies from country to country and is verifiable at checkout. With orders over € 59, shipping is free to the following countries: Italy, Austria, Belgium, Germany, Luxembourg, Netherlands, Denmark, France, Croatia, Monaco, Poland, Portugal, Czech Republic, San Marino, Slovenia, Spain, Switzerland , Hungary, Finland, Greece, United Kingdom, Bulgaria, Estonia, Ireland, Latvia, Lithuania, Romania, Slovakia and Sweden. Surcharges will apply for some European destinations, which can also be verified at the time of checkout. Any charges and customs fees for importing to non-EU countries are at the expenses of the customer. Any delay in delivery by the carrier is not attributable to CAVEMAN Outdoor Shop.
Returns
In case you are not satisfied with your purchase each product can be returned within 15 days of receiving your order. At the same time, you must inform about the return by email info@caveman-shop.it , or by phone +39 327 937 9370. If you want to make use of the right of withdrawal, it is not enough to reject the order upon delivery without informing us of the return. The return is charged to the customer and the returned product must be in the same condition and quantity as it was received. Please note that the condition of the product is your responsibility from the time of delivery until it is returned to us, so please make sure that the items are packed in sufficiently sturdy packaging. When we receive the return, we examine the items and evaluate their condition, and finally we return the sum with the same type of payment used for the purchase. We have the right to wait for the refund until we have received the items back in order to check their condition. You are responsible for a possible deterioration in the value of the product, if the product has been used in a different way from that intended to test the product itself. Se il prodotto è stato provato più di così, lo considereremo usato. It means that in the event of a return only a part of the sum will be returned, depending on the degree of wear of the product.
Warranty
Under the Italian sales law, you have a 24-month warranty on all products. This guarantee means that the customer can complain about product defects. However, it is a prerequisite that these defects are not caused by incorrect use of the product or by other harmful behavior. The guarantee means that you can get a repair or replacement, a refund or price reduction, depending on the specific situation and CAVEMAN Outdoor Shop’s assessment. This implies, of course, that the request is justified. In order to evaluate a complaint case, you must contact us by sending an email with an explanation of the problem and some photos of the problem in question, including the cause of the damage. In the event that CAVEMAN Outdoor Shop accepts the customer’s use of the warranty, please remember that the condition of the product is your responsibility from the moment of delivery until it is returned to us. So, before sending it back, please make sure it is properly packed. Shipping costs are charged to the customer.
Privacy
In relation to the purchase, we collect a series of personal data. Credit card data and various payment systems are not saved and will be processed according to the disclosures on the websites of Stripe, Klarna, PayPal and Satispay. For more information about how Caveman-shop.co.uk processes data, please see our privacy policy.