Terms and conditions

CAVEMAN Outdoor Shop is owned by:

Alma Mobile Srl

Linz Street 105
Trento (TN)
38121 Italy

Telephone: +39 327 937 9370
Email: info@caveman-shop.it
VAT number: IT02441420227

Order

In the event of printing errors, stock errors, or pricing errors on orders, you will be notified by email. All prices include 22% VAT. If you have created an account, you can log in and view your order status and all your previous orders. If you have not created an account, your agreement will be reflected in the order confirmation you will receive by email. Only adults may purchase from CAVEMAN Outdoor Shop unless they have the consent of a parent or legal guardian. Payment is made by credit card, Klarna, Satispay, or PayPal. If paying by bank transfer, the bank details will be sent via email with the purchase invoice. Orders are processed and shipped exclusively on weekdays, Monday through Friday.

Delivery

Within 2 business days in Italy and 3-5 business days for other European countries if all items are eligible for EXPRESS shipping. Within 7 business days in Italy and 10 days for other European countries for all other items. Domestic shipping costs €5.90, while international shipping varies by country and can be verified at checkout. Orders over €59 receive free shipping to the following countries: Italy, Austria, Belgium, Germany, Luxembourg, the Netherlands, Denmark, France, Croatia, Monaco, Poland, Portugal, the Czech Republic, San Marino, Slovenia, Spain, Switzerland, Hungary, Finland, Greece, the United Kingdom, Bulgaria, Estonia, Ireland, Latvia, Lithuania, Romania, Slovakia, and Sweden. Surcharges may apply for some European destinations, which can also be verified at checkout. Any customs duties and taxes for imports to non-EU countries are the customer's responsibility. Any delivery delays by the courier are not attributable to CAVEMAN Outdoor Shop.

Withdrawal

If you are not satisfied with your purchase, any product may be returned within 15 days of receiving your order. You must inform us of the return by email at info@caveman-shop.it or by phone at +39 327 937 9370. If you wish to exercise your right of withdrawal, simply rejecting the order upon delivery without notifying us of the return is not sufficient. Return shipping is the customer's responsibility, and the returned product must be in the same condition and quantity as received. Please note that the condition of the product is your responsibility from the time of delivery until it is returned to us, so please ensure the items are packaged in sufficiently sturdy packaging. Upon receipt of the returned item, we will examine the items and assess their condition. We will then refund the amount using the same payment method used for the purchase. We reserve the right to withhold the refund until we have received the returned items, allowing us to inspect them. You are responsible for any potential deterioration in the product's value if the product has been used in a manner other than that intended for testing. If the product has been used beyond this, we will consider it used. This means that in the event of a return, only a portion of the amount will be refunded, depending on the degree of wear and tear.

Warranty

Under Italian sales law, all products have a 24-month warranty. This warranty means the customer can claim product defects. However, it is a prerequisite that these defects are not caused by incorrect use of the product or other harmful behavior. The warranty means you can obtain a repair or replacement, a refund, or a price reduction, depending on the specific situation and the assessment of CAVEMAN Outdoor Shop. This naturally implies that the request must be justified. To assess a complaint, you must contact us by sending an email explaining the problem and providing photos of the issue, including the cause of the damage. If CAVEMAN Outdoor Shop accepts the customer's warranty claim, please remember that the condition of the product is your responsibility from the time of delivery until it is returned to us. Therefore, before returning it, please ensure it is adequately packaged. Shipping costs are the responsibility of the customer.

Privacy

In connection with your purchase, we collect a series of personal data. Credit card and payment method details are not saved and will be processed according to the information on the websites of Stripe , Klarna , PayPal and Satispay . For more information on data processing by Caveman-shop.it, please consult our privacy policy .